Last updated: September 16, 2026

Shipping Policy

At Jaycomia Keycaps, all keycap sets are dye-sublimated, inspected, and packed in our own factory in Changsha, China.

Order Processing & Dispatch

• In-stock items are processed and dispatched within 2–4 business days.
• Every shipment includes an online tracking number provided upon dispatch.

Estimated Delivery Times (Transit after Dispatch)

• United States & Canada: 7–15 business days
• Europe: 8–18 business days
• Asia-Pacific: 5–12 business days
• Rest of the World: 10–25 business days

Note: Delivery times are estimated business-day ranges and may vary slightly due to peak logistics seasons or local carrier operations.

Customs & Import Duties

Orders are shipped international delivery duties unpaid (DDU). Any customs duties, import taxes, or clearance fees incurred in the destination country are the sole responsibility of the customer.

Inquiries & Support

For inquiries regarding tracking or bulk shipping, please contact us at support@jaycomia.com with your order number.

Customs, Import VAT & Duties (International Orders)

Prices on our website exclude any import taxes, customs duties, VAT (Value Added Tax), GST or other fees that may be charged by the destination country. For orders shipped outside China — including all EU countries, the United Kingdom, Australia, Canada and other destinations — the customer is responsible for any import VAT, GST, customs duties and carrier handling fees levied at the border (Delivered At Place / DAP).

These charges, when applicable, are collected by the local customs authority or the carrier upon or before delivery, and are not collected or paid by Jaycomia Keycaps. We recommend checking your country’s import threshold before ordering. Refused deliveries due to unpaid customs charges are returned to sender; original shipping costs are non-refundable (see our Refund Policy).