Shipping policy

Last updated: September 16, 2026

SHIPPING POLICY

All orders ship from our workshop in Changsha, China.

1. PROCESSING TIME

- In-stock items: dispatched within 3-5 business days.
- Group Buy and pre-order items: dispatched approximately 4-8 weeks after the group buy closes. The expected shipping month is stated on each product page. Delays are occasionally possible during production; we post progress updates at every stage.

2. SHIPPING METHODS AND DELIVERY TIME

We ship with tracked international express and postal services. Typical delivery time after dispatch:
- Asia: 7-12 business days
- North America: 10-20 business days
- Europe: 12-25 business days
- Rest of the world: 15-30 business days
Remote areas and customs inspections can extend these times. Delivery estimates are not guarantees.

3. SHIPPING COSTS

Shipping is calculated at checkout based on destination and parcel weight.

4. TRACKING

Every order includes a tracking number, emailed to you as soon as your parcel is dispatched.

5. DUTIES, TAXES AND IMPORT CHARGES

Prices shown exclude any import duties, VAT or customs fees charged by your country. These charges are the buyer's responsibility. We declare all orders accurately and cannot mark parcels as gifts or under-declare value.

6. ADDRESS ACCURACY

Please double-check your address at checkout. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, or because it was not collected, we will contact you to arrange reshipment. In that case a second shipping fee applies.

7. DELAYS

Once a parcel is handed to the carrier, transit time is outside our control. If tracking shows no movement for 45 days, contact us and we will reship your order or issue a full refund.

8. CONTACT

Shipping questions: support@jaycomia.com