Refund policy
Last updated: September 17, 2026
REFUND AND RETURN POLICY
Jaycomia Keycaps manufactures and ships worldwide from our own studio in Changsha, China. Because we are the factory, we can stand behind every set we send out.
1. QUALITY DEFECTS - FREE REPLACEMENT, NO RETURN NEEDED
If any keycap arrives with a manufacturing defect, we replace it free of charge - and you do not have to send the defective item back.
This covers: misaligned, faded or blurry legends; warped, cracked or chipped plastic; incorrect keycap profile; visible colour inconsistency within a set; missing keys; and any damage caused in transit.
How to claim:
1. Email support@jaycomia.com within 30 days of delivery.
2. Include your order number and 2-3 clear photos of the affected keycaps.
3. We review and reply within 2 business days.
4. Approved replacements ship free of charge, including shipping. Keep the defective keycaps - we do not ask for them back.
One free replacement is provided per order for the same defect. If you would rather have your money back, just tell us when you get in touch and we will refund those keycaps in full, including the shipping you paid on them.
2. IN-STOCK ITEMS - 30-DAY RETURN WINDOW
Unused in-stock items in their original packaging may be returned within 30 days of delivery for a refund. Please contact support@jaycomia.com before shipping anything back. Return shipping is paid by the buyer unless the item was defective or we shipped the wrong thing - in those cases see section 1.
3. GROUP BUY AND PRE-ORDER ITEMS
Group Buy and pre-order items are produced to order and cannot be cancelled or returned once the group buy period has closed. Please review the product page carefully - including keycap profile, legend system and layout compatibility - before ordering. If a group buy does not reach its minimum order quantity, we cancel it and refund every order in full.
Group Buy kits are checked key by key before packing. If anything is wrong when it reaches you, section 1 applies in full.
4. MISSING OR LOST PARCELS
If tracking shows no movement for 45 days, contact us. We will either reship your order or refund it in full, your choice.
5. REFUND TIMING
Approved refunds are issued to your original payment method, usually within 3 business days of approval. Depending on your bank or PayPal, it may take 5-10 business days for the funds to appear.
6. WHOLESALE, OEM AND EQUIPMENT ORDERS
Distribution, OEM and equipment orders (heat presses, PET transfer film, keycap blanks and turnkey production packages) are governed by the terms agreed in your supply quotation, including the inspection window and warranty period. Contact wholesale@jaycomia.com for the terms that apply to your order.
7. CONTACT
Returns and quality claims: support@jaycomia.com
Wholesale, OEM and equipment: wholesale@jaycomia.com